Join the Herrmann team!

Are you passionate about doing work that makes a difference? Do you want the opportunity to drive the growth of a company that’s transforming its business by transforming the way people think?

Let’s talk.

We apply insights from more than 30 years of cognitive research to help Thinkers at leading corporations, governments and non-profit institutions around the world unlock smarter ways to innovate, compete and accelerate change. We’re looking for team members to join us our mission to deliver Transformative Thinking to the world.

Here are just a few benefits you’ll enjoy as a member of the Herrmann team:

  • A 100% virtual environment, which allows you to work in an environment that makes sense to you. It also provides flexibility and great work-life balance!
  • Being part of a team of intelligent, motivated and supportive people who will push you to do your best work.
  • Opportunities to grow and develop your skills to build the career you want.

Open Positions

Click the position title below to see a full job description!

Customer Support

Herrmann’s mission is better thinking for a better world, and our Support team reinforces this mission by servicing our clients with new tools, technologies, and content to empower individuals, teams, and organizations to understand and transform their thinking. You’ll partner with and support Herrmann’s Sales and Service Teams to deliver transformative thinking to millions of Thinkers.

You will…

  • Play an integral role in our mission to increase the overall number of Thinkers
  • Serve as the support point of contact with Herrmann’s existing and new clients
  • Collaborate with every department in our organization with the goal of achieving the best experience for our clients

Key responsibilities

  • Start each day, knowing that you are part of an awesome team where
    hard work, teamwork and dedication are key ingredients
  • Provide EPIC customer service to internal and external clients
  • Partner with the assigned Account Manager in the management of client accounts
  • Process client’s orders to include HBDI assessment invitations and access links
  • Generate all variation of reports needed for Certification
  • Create and set parameters for corresponding individual/team/group reports
  • Proactively follow up with clients regarding any incomplete or outstanding orders
  • Serve as a resource to clients regarding Self Service orders in Axon and Thinker Hub
  • Serve as SME (Subject Matter Expert) regarding access & report retrieval within AXON
  • Correspond directly with Self Processor clients and assist with their migration from the HTMS system to AXON platform
  • Provide world class customer support to achieve and maintain high levels of customer satisfaction
  • Submit tickets to Technical Support and Development Team regarding system issues and/or enhancements
  • Maintain and complete the required Activity Sheet
  • Maintain and update the Solution Model Tracking Sheets for each client customer
  • Answer the main Herrmann phone line and dispatch to appropriate individual/department
  • Provide timely response to incoming phone calls & service emails
  • Input all incoming and new leads into Hub Spot
  • Provide status updates to Sales team regarding all orders
  • Create cases and assign escalation cases to appropriate departments for follow-up & problem resolution
  • Follow up with Certification participants to encourage practicum completion
  • Contact clients following sales to ensure ongoing customer satisfaction
  • Manage time effectively, meet personal goals and work effectively with other members of the team
  • Effectively communicate with the Sales team and other departments
  • Collaborate with Account Managers & Regional Sales Managers to achieve sales quotas and grow our business

You should have…

  • High School diploma or GED required
  • Prior experience working in a comparable Customer Support role
  • Experience working in remote/virtual environment
  • Demonstrable ability to communicate, present and influence individuals at all levels of the organization
  • Excellent attention to detail and multi-tasking ability
  • Proficient in Microsoft Office Suite
  • Ability to work under pressure and meet scheduled deadlines
  • Excellent listening, comprehension, and presentation skills
  • Excellent oral and written communication skills
  • Strong analytical and problem-solving skills
  • Team Player with a positive attitude
  • Self-motivation to work under his/her own initiative to aid in increasing service efficiency and process

We would also like to see…

  • Bachelor’s degree, highly preferred
  • Fluency in Spanish is an asset

Location & virtual working

We are a 100% virtual company and this role is primarily supporting our US business.  We are looking for someone preferably to reside in one of our cluster work locations of Asheville, Savannah, Washington DC to work during the business hours of 8:00 am – 5:00 pm.

If you are an individual that is highly organized, motivated to contribute to business growth & increase revenue, and can work in a completely 100% virtual work environment then you should be able to thrive and succeed at Herrmann!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of thinking preferences, race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply for this position, please send your resume and cover letter to careers@hbdi.com.

Product Manager

Herrmann’s mission is better thinking for a better world.  This Product Manager role reinforces this mission by developing the product marketing strategy, messaging and positioning that drives the global go-to-market strategy for Herrmann.  This is a highly visible and critical role and will be an integral component of product success.

You will…

  • Drive the product success at Herrmann to support the growth and transformation of our US business and as part of the global company.
  • Be responsible for the go-to-market process and launch of Herrmann product suite.
  • Work closely with the marketing team, innovation team and sales to develop and manage the product management and go to market process and cross functional team ensuring deadlines are met and deliverables meet the quality standards of the firm.

Key Responsibilities

  • Product Management
    • Define, lead, and own the product go-to-market process to ensure successful product launches and drive user engagement, retention, and pipeline
    • Work closely with the Innovation Team to formulate the product vision and strategy and serve as the expert for these products for US team
    • Own lifecycle of all products and services, working with other managers to develop, maintain and communicate cohesive roadmaps
    • Gather user feedback, work with innovation on sprint cycles
    • Manage and update all product user material and share with US team
    • Conduct user trainings as needed (or train others)
    • Communicate product changes to US and Global teams
    • Build out product management team over time
  • Marketing Enablement
    • Collaborate with Marketing to define, develop, and deliver effective customer-driven positioning and messaging for target personas and verticals by product
    • Contribute in the development of marketing collateral; databases, whitepapers, presentations, blogs posts, etc.
    • Lead the Go-to-Market team and develop a deep understanding of the go-to-market strategy best practices and educate internal stakeholders
    • Partner with the Sales Team to conduct market and competitive research including sales insights, customer surveys, channel engagement, etc.
    • Create and manage product launches
  • Sales Enablement
    • Work directly and collaboratively with the Sales team to nurture, grow and close in-flight opportunities
    • PowerPoint, Pitch deck and proposal creation with sales (proactive and reactive)
    • Sales support for products (training and call support)

You should have…

  • Bachelor’s degree
  • 5+ years managing product strategy in B2B enterprise
  • Experience working in a global company and developing global products
  • SaaS product and marketing experience, preferred
  • Experience with a virtual role

Key skills required

  • Ability to partner with other functions effectively
  • Strong organization and planning skills
  • Is comfortable with and driving change
  • Ability to manage through complex timelines and changing priorities
  • Strong project management skills
  • Proven experience with digital products
  • Technically savvy
  • Ability to learn new technologies quickly and as needed
  • Proactive and strong communication skills (both written and verbal)

Location & virtual working

Herrmann is 100% virtual, so a suitable home office set up is required with high bandwidth internet access.  We are looking for someone preferable to reside in either the Central or Eastern region, i.e., in one of our cluster work locations of Asheville, Dallas, Tampa, Washington DC.  Attendance at company wide meetings is mandatory (annual or at most 2x/year — advance notice will provided).

Herrmann International is an equal employment opportunity employer.

To apply for this position, please send your resume and cover letter to careers@hbdi.com.

To apply for any position, submit your resume and cover letter to careers@hbdi.com. Please include the title of the job you’re applying for in the subject line of your email.