Join the Herrmann team!

Are you passionate about doing work that makes a difference? Do you want the opportunity to drive the growth of a company that’s transforming its business by transforming the way people think?

Let’s talk.

We apply insights from more than 30 years of cognitive research to help Thinkers at leading corporations, governments and non-profit institutions around the world unlock smarter ways to innovate, compete and accelerate change. We’re looking for team members to join us our mission to deliver Transformative Thinking to the world.

Here are just a few benefits you’ll enjoy as a member of the Herrmann team:

  • A 100% virtual environment, which allows you to work in an environment that makes sense to you. It also provides flexibility and great work-life balance!
  • Being part of a team of intelligent, motivated and supportive people who will push you to do your best work.
  • Opportunities to grow and develop your skills to build the career you want.

QA Analyst

Herrmann’s mission is better thinking for a better world, and our Development team supports this mission by servicing our clients with new tools, technologies, and content to empower individuals, teams, and organizations to understand and transform their thinking. You’ll partner and support Herrmann’s Innovation Team to deliver transformative thinking to millions of Thinkers.

You will…

  • Primarily be responsible for evaluating and testing new/modified software to verify it functions according to specifications
  • Focus on testing applications in Herrmann’s proprietary AXON system and domain, supporting the website process and other cross concept applications and integration components
  • Collaborate with developers in all aspects of the development cycle, from design through implementation to test and deployment  

Key responsibilities

  • Design test plans, scenarios, scripts, and procedures ensuring they are repeatable and compliant with standards
  • Create and maintain the following QA Artifacts: Test Plan/Strategy, Test Cases, Test Status Report, Test Coverage Report, Final Test Report
  • Execute all levels of testing which includes Functional, Integration, Black Box/White Box, Acceptance, Regression, and Performance
  • Document software defects and validate after defect resolution
  • Participate in product design reviews and provide input on functional requirements, schedules, issues, and risks
  • Identify deviations from standards and suggest modifications to ensure compliance

You should have…

  • 3-5 years of experience in Quality Assurance testing and demonstrated proficiency with Selenium, PhantomJS, Karma or other scripting tools
  • Ability to review systems and modules to determine what testing to automate
  • Strong knowledge of QA testing principles and strategies
  • Expertise with automation scripting with ability to design, build, test, and deploy end to end solution for complex applications on different browsers and operating systems
  • Ability to work under pressure and meet scheduled deadlines
  • Solid oral and written communication skills
  • Strong analytical and problem-solving skills
  • Database/Database file verification experience
  • Team Player with a positive attitude
  • Self-starter/self-motivated to aid in increasing QA’s efficiency and processes
  • Experience working in remote/virtual environment
  • Comfort and ability to work in a home office as a team member of a virtual company, while keeping pace with the demands of the job
  • Ability to learn new technologies and areas of the business quickly

We would also like to see…

  • Bachelor’s degree in related field (e.g., Computer Science)
  • Knowledge/Experience with Agile Philosophy
  • Mobile App testing experience & SOASTA cloud test experience
  • Ability to interpret performance testing results and make tuning recommendations
  • Ability to script with JMeter, PhantomJS, Karma or Selenium for end-to-end automation
  • Knowledge of Databases like Postgresql or mysql
  • Hands on latest industry standard tools in SDLC is a plus.
  • Certifications an advantage including Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma

Location & virtual working

We are a 100% virtual company and this role is primarily supporting our US business.  We are looking for someone preferably to reside in one of our cluster work locations of Asheville, Savannah, Washington DC to work during the business hours of 8:00 am – 5:00 pm.

If you are an individual that is highly organized, motivated to contribute to business growth & increase revenue, and can work in a completely 100% virtual work environment then you should be able to thrive and succeed at Herrmann!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of thinking preferences, race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply for this position, please send your resume and cover letter to careers@hbdi.com.

Customer Support

You will…

  • Play an integral role in our mission to increase the overall number of Thinkers
  • Serve as the support point of contact with Herrmann’s existing and new clients
  • Collaborate with every department in our organization with the goal of achieving the best experience for our clients

Key responsibilities

  • Start each day, knowing that you are part of an awesome team where
    hard work, teamwork and dedication are key ingredients
  • Provide EPIC customer service to internal and external clients
  • Partner with the assigned Account Manager in the management of client accounts
  • Process client’s orders to include HBDI assessment invitations and access links
  • Generate all variation of reports needed for Certification
  • Create and set parameters for corresponding individual/team/group reports
  • Proactively follow up with clients regarding any incomplete or outstanding orders
  • Serve as a resource to clients regarding Self Service orders in Axon and Thinker Hub
  • Serve as SME (Subject Matter Expert) regarding access & report retrieval within AXON
  • Correspond directly with Self Processor clients and assist with their migration from the HTMS system to AXON platform
  • Provide world class customer support to achieve and maintain high levels of customer satisfaction
  • Submit tickets to Technical Support and Development Team regarding system issues and/or enhancements
  • Maintain and complete the required Activity Sheet
  • Maintain and update the Solution Model Tracking Sheets for each client customer
  • Answer the main Herrmann phone line and dispatch to appropriate individual/department
  • Provide timely response to incoming phone calls & service emails
  • Input all incoming and new leads into Hub Spot
  • Provide status updates to Sales team regarding all orders
  • Create cases and assign escalation cases to appropriate departments for follow-up & problem resolution
  • Follow up with Certification participants to encourage practicum completion
  • Contact clients following sales to ensure ongoing customer satisfaction
  • Manage time effectively, meet personal goals and work effectively with other members of the team
  • Effectively communicate with the Sales team and other departments
  • Collaborate with Account Managers & Regional Sales Managers to achieve sales quotas and grow our business

You should have…

  • High School diploma or GED required
  • Prior experience working in a comparable Customer Support role
  • Experience working in remote/virtual environment
  • Demonstrable ability to communicate, present and influence individuals at all levels of the organization
  • Excellent attention to detail and multi-tasking ability
  • Proficient in Microsoft Office Suite
  • Ability to work under pressure and meet scheduled deadlines
  • Excellent listening, comprehension, and presentation skills
  • Excellent oral and written communication skills
  • Strong analytical and problem-solving skills
  • Team Player with a positive attitude
  • Self-motivation to work under his/her own initiative to aid in increasing service efficiency and process

We would also like to see…

  • Bachelor’s degree, highly preferred
  • Fluency in Spanish is an asset

Location & virtual working

We are a 100% virtual company and this role is primarily supporting our US business.  We are looking for someone preferably to reside in one of our cluster work locations of Asheville, Savannah, Washington DC to work during the business hours of 8:00 am – 5:00 pm.

If you are an individual that is highly organized, motivated to contribute to business growth & increase revenue, and can work in a completely 100% virtual work environment then you should be able to thrive and succeed at Herrmann!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of thinking preferences, race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply for this position, please send your resume and cover letter to careers@hbdi.com.