Join the Herrmann team!

Are you passionate about doing work that makes a difference? Do you want the opportunity to drive the growth of a company that’s transforming its business by transforming the way people think?

Let’s talk.

We apply insights from more than 30 years of cognitive research to help Thinkers at leading corporations, governments and non-profit institutions around the world unlock smarter ways to innovate, compete and accelerate change. We’re looking for team members to join us on our mission to deliver Transformative Thinking to the world.

Here are just a few benefits you’ll enjoy as a member of the Herrmann team:

  • A 100% virtual environment, which allows you to work in an environment that makes sense to you. It also provides flexibility and great work-life balance!
  • Being part of a team of intelligent, motivated and supportive people who will push you to do your best work.
  • Opportunities to grow and develop your skills to build the career you want.

Open Positions

Click the position title below to see a full job description!

Certification Coordinator

JOB SUMMARY:

The Certification Coordinator plays an integral role in our mission and success of the Whole Brain initiative and increase the overall number of Thinkers. This role will proactively serve as the main point of contact and oversees all aspects of certification program delivery: from location setup, managing facilitator contracts and assignments, managing participant registration, and supporting facilitators and participants in a positive and productive certification experience before, during, and after certification workshop. Coordinator will also serve as “back up” support to our Service Team as needed. Individual must be comfortable juggling the demands of travel, daily administrative duties, and have a positive customer-centric personality. The ability to remain calm in stressful and hectic situations, problem solve, and think on your feet is a must. This role will also provide order placement support to our Chief Thought Officer’s various speaking engagement and the Revenue Team’s various client workshops.

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Start each day, knowing that you are part of an awesome team where hard work, teamwork and dedication are key ingredients
  • Provide EPIC customer support to internal and external clients
  • Certification Program Delivery details:
    • Manage all backend detail of workshop registration – database input, registration, automated notifications, and follow up transactions as needed
    • Build positive and productive customer relationships
    • Act as liaison between master facilitators, certified practitioners, and Support Team
    • Manage communications with certified practitioners – hold regular meetings, share organizational announcements, collect feedback, and provide other outreach as needed
    • Assist master facilitator as needed with certification workshops on location in in the continental US
      • Classroom setup, troubleshooting/resolving participant issue during instruction, classroom breakdown and packing trunks, room clean up, etc.
    • Seek to minimize support cost while maximizing program quality, suggest process improvements/streamline existing processes
    • Document processes and train others on process changes
    • Monitor feedback, conduct feedback interviews with certified practitioners per/post workshop and on an ongoing basis to develop strategies for better delivery, new products, and provide information on existing support tools and products available
    • Maintain Certification Practitioner web portal
  • Event Planning details:
    • In partnership with the Support Team, work through all the logistical components for each engagement to include order placement of handouts, books, and shipment of goods
  • Database Management details:
    • Perform weekly/monthly database updates to ensure consistent, accurate clean data
    • Work closely with Support and Operations team to continue to build out and launch automated processes pertaining to Certification and Database Accuracy

QUALIFICATIONS

  • Strong analytical and problem-solving skills with attention to detail
  • Ability to juggle multiple tasks and respond to urgent requests as needed
  • High School diploma or GED required
  • Prior experience working in certification or learning environment
  • Prior experience in customer support/customer experience role
  • Prior experience in event planning
  • Experience with database entry/management and online ordering systems
  • Ability to travel 25% with advanced notice
  • Excellent oral and written skills with proven ability to communicate, present and influence individuals at all levels of the organization
  • Self-starter/self-motivated team player with a positive attitude
  • Proficient in Microsoft Office and Google Docs Suite
  • Experience with NetSuite, Hubspot or Customer Management software, a plus
  • Ability to multi-task in a fast-paced environment that requires juggling multiple activities and priorities with tight deadlines
  • Flexible and capable of adapting to changing conditions
  • Collaborative attitude and sense of teamwork
  • Experience working in remote/virtual environment

PREFFERED ADDITIONAL EXPERIENCE

  • Bachelor’s degree, highly preferred
  • Fluency in other non-English language is an asset
  • Experience and knowledge of SaaS /subscription business models

We are a 100% remote-working company, and this role can be performed from any location of your choosing, so long as you have a high bandwidth internet connection and a relatively quiet workspace to be able to work. Individual may reside anywhere within the US; however, our preference is that the individual reside in the Central and East Coast region so that working hours align with our standard business hours to ensure team interaction and partnership.

You will be expected to be able to travel when needed, and a few times each year you’ll be expected to be available to travel to various locations for internal team activities/meetings that require physical presence.

Herrmann is a proudly woman-owned business and an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of thinking preferences, race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply for this position, please send your resume and cover letter to careers@hbdi.com. Please include the title of the position that you are applying for in the subject line of your email.

Herrmann Support Representative

JOB SUMMARY:

The Herrmann Support plays an integral role in our mission and success of the Whole Brain Initiative and increase the overall number of Thinkers. In this role, you will proactively serve as the support point of contact with Herrmann’s existing and new clients. As a Herrmann Support team member, you will collaborate with every department in our organization with the goal of achieving the best experience for our clients.

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Start each day, knowing that you are part of an awesome team where hard work, teamwork and dedication are key ingredients
  • You will serve as our ambassador providing EPIC customer service to internal and external clients
  • Partner with the Client Success Managers in the management of client accounts
  • You will process client’s orders to include HBDI assessment invitations and access links; create and set parameters for corresponding individual/team/group reports; and proactively follow up with clients regarding any incomplete or outstanding orders
  • You will serve as SME (Subject Matter Expert) regarding access & report retrieval within AXON as well serve as a resource to clients regarding Self Service orders in Axon and Thinker Hub
  • You will correspond directly with Self Processor clients and assist with their migration from the HTMS system to AXON platform and provide world class customer support to achieve and maintain high levels of customer satisfaction
  • You will submit tickets to Technical Support and Development Team regarding system issues and/or enhancements
  • You will maintain and complete the required Activity Sheet and process client billing to include sending either the invoice or cash receipt to respective clients
  • You will maintain and update the Solution Model Tracking Sheets for each client customer, input all incoming and new leads into Hub Spot and provide status updates to Sales team regarding all orders
  • You will answer the main Herrmann phone line and dispatch to appropriate individual/department as needed and provide timely response to service emails
  • Create cases and assign escalation cases to appropriate departments for follow-up & problem resolution
  • Follow up with Certification participants to encourage practicum completion
  • Contact clients following sales to ensure ongoing customer satisfaction
  • You’re responsible to manage time effectively, meet personal goals and work effectively with other members of the team; effectively communicate with the Sales team and other departments and collaborate with the Sales Team to achieve sales quotas and grow our business

QUALIFICATIONS

  • Possess a High School diploma or GED required
  • You have prior experience working in a comparable Customer Support role
  • You have excellent oral and written skills with proven ability to communicate, present and influence individuals at all levels of the organization and are
  • You consider yourself as a self-starter/self-motivated Team Player with a positive attitude
  • You’re focused and have excellent attention to detail and multi-tasking ability and are also able to work under pressure and meet scheduled deadlines
  • You are proficient in Microsoft Office/Google Docs Suite
  • You also have prior experience working in remote/virtual environment

PREFFERED ADDITIONAL EXPERIENCE

  • Bachelor’s degree, highly preferred
  • Fluency in Spanish is an asset

We are a 100% remote-working company, and this role can be performed from any location of your choosing, so long as you have a high bandwidth internet connection and a relatively quiet workspace to work. We are looking for someone who can work the standard business hours to ensure interactions and partnership with our clients & team members in both the UK and US.

You will be expected to be able to travel when needed, and a few times each year you’ll be available to travel to various locations for internal team activities/meetings that require physical presence.

Herrmann is an equal opportunity employer and we value diversity at our company. We evaluate you without regard to thinking preferences, race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply for this position, please send your resume and cover letter to careers@hbdi.com. Please include the title of the position that you are applying for in the subject line of your email.

Sales Coordinator

JOB SUMMARY:

The Sales Coordinator plays an integral role in our mission and success of the Whole Brain initiative and increase the overall number of Thinkers. This role will proactively serve as a resource within the Sales Revenue team to assist in the team’s implementation of programs and attainment of goals.

Individual must be comfortable juggling the demands of project research, daily administrative duties, and have a positive customer-centric personality. The ability to remain calm in stressful and hectic situations, problem solve, and think on your feet is a must.

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Provide exemplary support to our Sales Revenue team
  • Collect and compile background research, client and prospect intelligence, and membership engagement information from internal/external databases
  • Organize and maintain necessary volume of program specific marketing collateral and materials for the Sales team
  • Perform weekly/monthly database updates to ensure consistent, accurate clean data
  • Complete ad hoc data queries at Business Development Managers’ and Sales Leadership’s request
  • Assist Sales Operations Manager with compiling various Sales reports and analysis

QUALIFICATIONS

  • Strong analytical and problem-solving skills with attention to detail
  • Ability to juggle multiple tasks and respond to urgent requests as needed
  • Relevant work and/or internship experience in sales and/or account management
  • A desire to meet and achieve goals
  • Excellent communication, interpersonal and presentation skills with ability to interact with individuals at all levels of the organization
  • Self-starter/self-motivated team player with a positive attitude
  • Strong work ethic
  • Strong attention to detail
  • Proficient in Microsoft Office and Google Docs Suite
  • Experience with NetSuite, Hubspot or Customer Management software, a plus
  • Ability to multi-task in a fast-paced environment that requires juggling multiple activities and priorities with tight deadlines
  • Flexible and capable of adapting to changing conditions
  • Collaborative attitude and sense of teamwork
  • Experience working in remote/virtual environment

PREFFERED ADDITIONAL EXPERIENCE

  • Bachelor’s degree, highly preferred
  • Fluency in other non-English language is an asset
  • Experience and knowledge of SaaS /subscription business models

We are a 100% remote-working company, and this role can be performed from any location of your choosing, so long as you have a high bandwidth internet connection and a relatively quiet workspace to be able to work. Individual may reside anywhere within the US; however, our preference is that the individual reside in the Central and East Coast region so that working hours align with our standard business hours to ensure team interaction and partnership.

You will be expected to be able to travel when needed, and a few times each year you’ll be expected to be available to travel to various locations for internal team activities/meetings that require physical presence.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of thinking preferences, race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply for this position, please send your resume and cover letter to careers@hbdi.com. Please include the title of the position that you are applying for in the subject line of your email.

Instructional Designer - Content Developer

JOB SUMMARY:

The Instructional Designer/Content Developer will manage content creation and maintenance of Herrmann products and programs. Individual will be an integral member of the Product team and will closely collaborate with certification, marketing, and development teams to deliver accurate, timely content across print and digital media. We seek a highly skilled designer able to deliver clear and concise content for facilitated program delivery and self-directed learning across multiple platforms. Individual will help drive our content strategy and deliver the right content solutions for customer/client needs. This position is an excellent growth opportunity for an experienced, detail-oriented, self-starter with a passion for learning.

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Create, develop and edit learning materials and content, with clear and meaningful learning objectives and measures
  • Transform concepts of our Whole Brain® Thinking model into conversational, approachable language that resonates with our customers
  • Collaborate with marketers, product managers, sales professionals, external influencers, and industry experts to produce relevant content that meets the needs of key stakeholders and our customers
  • Work with certified practitioners and master facilitators to develop and maintain content that ensures delivery of high-quality learning materials and improves learner outcomes
  • Develop and maintain content for programs, user guides, facilitator guides, slide decks
  • Maintain and expand our content library
  • Update learning content as needed based on user feedback, pilots, focus groups
  • Proofread learning materials for quality, brand voice, style and tone
  • Perform quality assurance testing and organize updates to existing learning materials

QUALIFICATIONS

  • 2+ years of proven experience in content/instructional design, content strategy, and creating courseware for adult learners
  • Deep knowledge of learning theories and design principles, models, and methods
  • Experience in content creation of digital products
  • Visual design skills (Captivate, InDesign, Articulate Storyline (or similar), Camtasia, Photoshop and Illustrator a plus
  • Ability to prioritize and manage multiple stakeholder needs in a fast-paced environment
  • A proven track record in writing high-quality learning content for adult learners and instructional materials for facilitators
  • Experience using content management systems, learning management systems, and structured authoring tools
  • Curiosity and commitment to testing new ideas and innovating to drive business results
  • Excellent communications skills: verbal, written, and listening
  • Possess sound business acumen; ability to remain calm under pressure; results-focused
  • Proven project management skills to keep projects on-track during the content development life cycle

PREFFERED ADDITIONAL EXPERIENCE

  • Experience with Whole Brain Thinking a plus
  • Bachelor’s degree in instructional design, educational technology or similar
  • Experience with certification products a plus
  • Experience and knowledge of SaaS/subscription business models

We are a 100% remote-working company, and this role can be performed from any location of your choosing, so long as you have a high bandwidth internet connection and a relatively quiet workspace to be able to work. Individual may reside anywhere within the US; however, our preference is that the individual reside in the Central and East Coast region so that working hours align with our standard business hours to ensure team interaction and partnership.

You will be expected to be able to travel when needed, and a few times each year you’ll be expected to be available to travel to various locations for internal team activities/meetings that require physical presence.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on thinking preferences, race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply for this position, please send your resume and cover letter to careers@hbdi.com. Please include the title of the position that you are applying for in the subject line of your email.

To apply for any position, submit your resume and cover letter to careers@hbdi.com. Please include the title of the job you’re applying for in the subject line of your email.