Success Story in Brief
UGN leveraged its diversity of thought to transition to Value Based Management to provide the bottom-line impact of its training investments.
In cost savings per year
To develop company-wide knowledge and buy-in for the transformation to a Value Based management organization within a three-year timeframe.
UGN University, the company’s dedicated training and development division, fosters continuous improvement and learning with its mission of building a competency-based training curriculum for each job classification and providing all levels of associates with a shared vision of UGN, its values and culture. UGN University serves as a learning laboratory to test new approaches and practices for the design and delivery of both formal and informal learning initiatives.
A driving force within UGN University is the Leadership Excellence Advancement Program (LEAP), where high-priority topics and issues are defined by teams of UGN University staff and consulting partners. These “Action Learning Projects” are presented to the executive team for consideration in the company’s overall strategic initiatives.
Narrower margins and a desire to be more forward thinking necessitate a new approach to managing cash flow and profitability—but major change will require broad based buy-in.
While experiencing steady growth on an annual basis in gross receipts, UGN was witnessing narrower margins and desired to be more proactive and forward thinking in its approach to managing cash flow and overall profitability. As a result, the company determined that a priority for an Action Learning Project would be to assess and formulate a plan for transforming UGN into a Value Based Management organization within three years. This initiative would drive associate knowledge and buy-in of the core elements of the financial value chain across UGN, with the ultimate outcome of increased profitability.
Budgetary and reporting implications, long-range forecasting, individual departmental impact and a better understanding of UGN’s overall financial structure were among the issues the LEAP team initially identified as concerns to be addressed. The team also noted a tendency within the company to view value and profits solely from a traditional analytical/structured perspective (the A and B thinking preferences as depicted in the Whole Brain® Model) when a Whole Brain® approach using all four quadrants has proven to be most effective for improving cash flow and wealth creation initiatives.
Leveraging diversity of thought to communicate the advantages and benefits of the transition in a way that considers the perspective of each thinking preference.
The Whole Brain® approach proved to be a critical factor in getting acceptance and buy-in from everyone—at all levels of the company—to move forward.
Using data gathered from a questionnaire distributed to all 1,200 associates, the LEAP team learned that a lack of knowledge about the financial aspects of the organization was a major factor in hampering effective decision making. Not only were there varying perceptions of the company’s overall financial objectives and restrictions from department to department, in some cases, there was misalignment within individual departments themselves. This finding pointed to a need for education on terminology, the UGN financial structure and internal processes as well as additional initiatives to optimize the company’s existing financial processes.
The LEAP team used a Whole Brain® approach to effectively communicate these findings and obtain buy-in from all stakeholders. The team spoke to each element of a Value Based Management organization from a Whole Brain® perspective, covering Strategic Planning (Quadrant D) relative to Budgeting (Quadrant B) and Financial Reporting (Quadrant A) relative to Incentive Compensation (Quadrant C). By intentionally presenting opposing quadrants in a unified manner, the team helped bridge the gap between those with typically opposite thinking preferences.
Integrating a Whole Brain® approach into the implementation of the Value Based Management initiative resulted in associate buy-in, which resonated at every level of the company and created a company-wide ownership of and participation in the transformation process.
By deliberately communicating the advantages and benefits in a way that considered the perspective of each thinking preference, associates across all areas of the company were able to embrace and participate in cost reduction and value creation activities. This process was further accelerated because they had a complete understanding of the whys and the hows.
Two years after Value Based Management’s initial introduction, UGN was able to attribute a cost savings of over $10 million per year due to incorporating the principles of Value Based Management in combination with other initiatives that evolved out of the LEAP program.
In addition, the effectiveness of the LEAP program, which embeds Whole Brain® Thinking into all aspects of the Action Learning Projects, has resulted in consistent annual increases to dedicated spending for training and development. These increases are in direct correlation with the measured and attained bottom-line results realized from the learning programs. By using the Whole Brain® Model, each project team is effectively able to quantify and measure return on investment in a manner that speaks to each quadrant preference on an individual and organization level.