With 10,000 employees, this 1,100-bed hospital system is one of the largest not-for-profit teaching health systems in the country. While already ranked among the elite of America’s hospitals, landing on such lists as U.S. News and World Report’s “America’s Best Hospitals” and Thomson Reuters “100 Top Hospitals,” the institution recently embarked on a journey of “transformational change” to reach new levels of clinical and workplace excellence.
This commitment to transformation, as opposed to gradual, small changes, has been deliberate and significant. With the healthcare industry in a constant and rapid state of change, along with mounting pressures impacting health systems around the country, the institution knew it could not continually reach new goals by taking slow, incremental steps. It realized that breakthrough results in a challenging environment require radical thinking and dramatic change. To get there, it would have to harness the best thinking, the most productive collaborations, and the active engagement of every employee. It would also have to start with the people on the front line of the transformation: its leaders.
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